We want you to be satisfied with your decorative craft product purchases. Under Australian Consumer Law, you have certain rights regarding returns and refunds. If you are not completely satisfied, you may return eligible items within 14 days of purchase for a refund or exchange.
Our products come with consumer guarantees under Australian Consumer Law that cannot be excluded. You are entitled to a replacement or refund if:
To be eligible for return, items must:
The following items cannot be returned for change of mind (but may still be eligible under consumer guarantees):
To initiate a return, please contact us at info@expelbackar.world with your order details. We will provide return instructions and a return authorization number. You can also return items in person at our Brunswick East studio during business hours.
Refunds will be processed within 5-10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method. For cash purchases, refunds will be provided via bank transfer or store credit.
Return shipping costs are the responsibility of the customer for change of mind returns. However, if the item is faulty, defective, or we made an error in your order, we will cover return shipping costs.
We offer exchanges for products of equal or greater value. If exchanging for a higher value item, you will need to pay the difference. Exchanges are subject to product availability.
Products may come with manufacturer warranties. Warranty claims should be made directly to us, and we will facilitate the warranty process. Australian Consumer Law provides additional protections beyond manufacturer warranties.
For questions about returns or to initiate a return, please contact us at info@expelbackar.world or visit our contact page. You can also visit our Brunswick East studio for in-person returns. For consumer complaints, you may contact Consumer Affairs Victoria.
We use cookies to enhance your experience. By continuing to browse, you consent to our use of cookies.